Premera Blue Cross Business Implementation Manager in Mountlake Terrace, Washington

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

As a Business Implementation Manager III, you will lead and manage the implementation of business focused projects, initiatives and work efforts. In this role, you will lead a cross-functional team to ensure objectives of assigned work are met and that work is completed on-time and in line with business expectations. Additionally, you will provide support to business leaders in planning for work including analyzing impact of work, identifying resources needed to accomplish objectives and key issues that will impact team success. Part of this will include assisting business leaders with analyzing and planning for future initiatives.

What you’ll do:

  • Develop work schedules and plan for assigned large and complex implementations with multiple contingencies and undefined deliverables

  • Work directly with senior leadership to negotiate acceptable terms of implementation

  • Collaborate with business partners such as legal and regulatory to ensure appropriate scope and considerations are included in implementation plan

  • Identify and secure resources and functional leaders needed for implementations and to ensure compliance with regulations or product design

  • May include partnership with IT resources to enable delivery of system related enhancements

  • Coordinate, direct and hold resources accountable and may partner with multiple areas to ensure appropriate engagement

  • May assist teams in negotiating ownership of certain impacts of implementations, which may require to negotiate desired results of work with stakeholders and impacted areas

  • Provides leadership to research and ensure team defines and scopes the impact of changes and ensures business hand-off

  • Provides creative ideas to assist team in problem-solving implementation challenges

  • Communicates both orally and in written forms (formal and informal), with all audiences within the organization and implementation team, including senior leaders

  • Works with high level of autonomy to evaluate and solve difficult problems that impact the overall success of the work efforts

  • Drive solutions for problem-solving issues in order to keep implementation on track

  • Document activities and decisions and identify any gaps in processes, ensuring that solutions are found, communicated and documented

  • Synthesizes disparate observations and data to create conclusions and make recommendations for stakeholders and/or leadership

  • Escalate issues/risks as needed

  • Create and distribute status reports

  • Conduct post implementation lessons learned evaluation

What you’ll bring:

  • Bachelor’s degree in business or the equivalent of four (4) years business experience required

  • Eight (8) years of business management, project management or implementation management experience required

  • Working knowledge of Premera operations or experience in health care or regulated environment preferred

  • Previous project management or consulting experience

  • Master’s degree or project management certification preferred

  • Technical information systems knowledge related to area of focus

  • Excellent problem solving, critical thinking and decision-making skills

  • Strong communication skills with ability to communicate at all levels of the organization

  • Demonstrated skills facilitating and gathering requirements for complex implementation solutions

  • Experience seeking input from stakeholders prior to making decisions solving difficult problems

  • Ability to manage multiple assignments running concurrently

  • Ability to provide leadership and direction to team members from multiple areas while influencing successful outcomes

  • Good negotiation skills with ability gain consensus on project elements and proven history of fostering teamwork and collaboration across multiple functional areas with competing priorities

  • Ability to drive and deliver needed messaging and decision-making with all audiences, including leadership, and in all forms (e.g., written, verbal, developing and performing presentations)

  • Ability to manage unknown variables with multiple contingencies

  • Good judgment skills on when to seek additional guidance or to escalate risk and issues

  • Ability to handle ambiguity in all aspects of work

#LI-HW1

What we offer

  • Medical, vision and dental coverage

  • Life and disability insurance

  • Retirement programs (401K employer match and pension plan)

  • Wellness incentives, onsite services, a discount program and more

  • Tuition assistance for undergraduate and graduate degrees

  • Generous Paid Time Off to reenergize

  • Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.