Premera Blue Cross Digital Product Manager in Mountlake Terrace, Washington

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

As a Digital Product Manager you will work closely with customer experience researchers, user experience designers and technical delivery teams, translating customer wishes and needs into digital experiences.

What you’ll do

  • Understand and empathize with customers’ problems and unmet needs in order to uncover innovation opportunities

  • Be the subject matter expert for your product, including its user interface, back end, performance metrics and system performance

  • Build products that create value for our customers collaborating with a cross functional product team, including researchers, user experience designers, engineers and content editors

  • Define success metrics and use data to drive decision making

  • Develop compelling business cases for digital investment

  • Own and socialize your product roadmap with stakeholders and with leadership

  • Own and manage your product backlog

  • Oversee the development (from inception to launch) of your Digital Products

  • Manage the go to market strategy

What you’ll bring

  • A Bachelor's degree or equivalent experience.

  • Five years’ experience with at least three in a product management capacity for digital experiences or software platforms

  • A deep desire to improve peoples’ lives and understand how important health care is for our customers

  • A desire to be part of a dynamic industry and grow with an evolving organization

  • The ability to understand and champion the role of digital within an overall customer experience

  • Creative and analytical problem solving skills and a goal to constantly improve at your craft

  • A relentless curiosity about how things work in a complex and dynamic environment

  • A desire to work as part of a collaborative cross functional team and will foster a ‘one team’ mentality with all your partners

  • Agile software development environment, but you can write detailed functional specs and process flows if the situation requires it

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What we offer

  • Medical, vision and dental coverage

  • Life and disability insurance

  • Retirement programs (401K employer match and pension plan)

  • Wellness incentives, onsite services, a discount program and more

  • Tuition assistance for undergraduate and graduate degrees

  • Generous Paid Time Off to reenergize

  • Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.