Premera Blue Cross Member Engagement Analyst III in Mountlake Terrace, Washington

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

As a Member Engagement Analyst III for our Member Engagement team, you will work as part of our Quality Program that supports all lines of the business of Premera. You will work directly with our Measurement team to help further understand our member populations and address healthcare needs such as access to care. You will extract data, produce reports, and evaluate the quality of information to support clinical, financial, and regulatory analyses. We’ll ask you to work collaboratively and apply your critical thinking to go deeper than what has been requested to anticipate downstream outcomes. Your work will contribute to the success of daily operations, tactical and strategic projects, customer service, and regulatory programs that have direct bearing on the profitability and competitiveness of Premera.

What you’ll do

  • Confer with business partners on the most complex business topics to determine business needs and report requirements to provide appropriate solutions through extracting and analyzing data for the purpose of increasing revenue, decreasing costs, and/or complying with regulations; organize other analysts and monitor technical efforts to accomplish specific goals

  • Design, develop, document, maintain, and review data extracts reports, and analyses created from complex ad hoc requests submitted by other associates throughout the company

  • Peer review the work of others in the company and others throughout the company; assess the peer review skills and processes of departments throughout the company and work with those departments on process improvements

  • Recommend and evaluate improvements to operational databases, data quality, and productivity and organize/implement changes

  • Contribute to work teams to accomplish specific project goals

  • Prepare estimates of resources needed by assessing the cost, complexity, and volume, and offering creative solutions and alternatives

What you’ll bring

  • Bachelor's degree in Mathematics, Computer Science, Management Information Systems, Health Care Administration, or a related field or four (4) years’ work experience

  • Five (5) years’ experience in a data analytics and/or reporting role

  • Thorough knowledge of a reporting or query programming language, relational databases, and/or related software packages; significant experience in data management and technical writing

  • Self-starter with consultative approach

  • Experience with Tableau is highly desired

  • Excellent problem definition, problem solving and technical writing skills

  • Interpersonal skills to interact appropriately with management at all levels

  • Ability to lead work independently and as a member of a team to accomplish specific project goals

  • Significant knowledge of health care and the health care industry; knowledge of health insurance concepts and terms

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What we offer

  • Medical, vision and dental coverage

  • Life and disability insurance

  • Retirement programs (401K employer match and pension plan)

  • Wellness incentives, onsite services, a discount program and more

  • Tuition assistance for undergraduate and graduate degrees

  • Generous Paid Time Off to reenergize

  • Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.