Premera Blue Cross Service Manager, Cybersecurity in Mountlake Terrace, Washington

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

As a Service Manager, you will bring a strategic approach to designing, delivering, managing and improving cybersecurity within Premera. You will support Data Protection and Cybersecurity Incident Response Team (CIRT) and bring value to business users in the form of service. It creates an easy and clear way for people to interact with the team, creates confidence in our ability to respond, and ensures that users find value in the services we deploy.

What you’ll do

  • Provide holistic over-site and act as the central point of contact for Data Protection and Cybersecurity Incident Response services

  • Bridge the gap between highly technical IT and security teams to ensure the services support the business

  • Clearly articulate project, program, and service status, risks, and outlook to leadership

  • Work closely with engineering manager in support of backlog, review and respond to tickets, and support real-time problem resolution

  • Champion organizational change, continuous improvement, and prioritization

  • Create and manage communications regarding requirements development, RFP, vendor reviews, and new or changes to existing technology

What you’ll bring

  • Bachelor's degree in business, healthcare, or technology systems or related field or 4 years’ work experience

  • 7 years of project or service management experience

  • Solid experience within data protection and incident response and also possess the lens of the business user

  • Strong interpersonal and collaborative skills

  • Agile experience is preferred

  • Capacity to execute on multiple priorities while also maintaining visibility and alignment to overall strategic objectives

What we offer

  • Medical, vision and dental coverage

  • Life and disability insurance

  • Retirement programs (401K employer match and pension plan)

  • Wellness incentives, onsite services, a discount program and more

  • Tuition assistance for undergraduate and graduate degrees

  • Generous Paid Time Off to reenergize

  • Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at or via phone at 425-918-4785.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.