Premera Blue Cross ServiceNow Developer IV in Mountlake Terrace, Washington

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

As a ServiceNow Developer IV , your work will help to modernize IT service management in the healthcare space. Premera implemented ServiceNow two years ago (currently using Kingston version), so we are still in the early stages of implementation. You will support various modules, including service catalog, portal, change, incident configuration and discovery. Your work will transform our approach to the employee service experience by improving, automating, and simplifying for both IT and the business with a future state that will include our Premera customers.

What you’ll do

  • Perform all aspects of Platform Administration, Design, Development, and implementation of solutions on the ServiceNow platform from collecting requirements, writing implementation plans, to coding and execution of those plans

  • Facilitate interactive meetings with key stakeholders to develop requirements based on IT and business need

  • Develop training plans, materials, and documentation for application users, keep materials up-to-date, and coordinate ongoing training sessions for developers and users

  • Configure/Customize ServiceNow applications, building out CMDB, including creating workflows, writing JavaScript, customize the UI, and management of groups & roles

  • Build Catalog Items from stakeholder's requirements and create workflows to automate business processes and manage data flows

  • Provide advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysis

  • Manage production and non-production (Dev, QA, UAT) ServiceNow instances following defined change control/release processes.

  • Resolve complex bugs/defects and/or security issues in the ServiceNow environment

  • Resolve high-impact findings affecting performance and/or usability of the ServiceNow environment

  • Develop test cases for functional, UAT testing, resolution of reported defects and perform integration testing using sample data

  • Generate operational reports and KPI analysis as needed

  • Help identify, evaluate and drive adoption of processes and procedures that enhance the productivity and predictability of our business

  • Work cross-functionally to maintain and improve upon our integrations with other cloud Business Applications

What you’ll bring

  • 8 years of development experience including: 4+ years’ experience in ServiceNow development & 4+ years with working or developing in a combination of the following: JavaScript (specifically ES5/RHINO), PHP, C, Java, Perl, HTML or HTML 5, AngularJS (1.1), BootStrap (3.3), CSS/SCSS, jQuery

  • Ability to create detailed documentation for various stakeholders, from developers to end users to senior leadership

  • Outstanding critical thinking, meeting facilitation, communications, and personal interaction skills

  • Demonstrated proficiency influencing others to work towards a common vision or goal

  • Experience managing stakeholder relationships and guiding to consensus

  • Demonstrated ability mediating and facilitating communications at the business and IT leadership level

  • Ability to gain buy-in from stakeholders to resolve significant process design issues

  • Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms and able to tailor communication to audience

  • Familiar with standard ITSM related roles such as, Incident Management, Change Management, Problem Management, Configuration Management, Release Management and Continuous Improvement Management

#LI-MF1

What we offer

  • Medical, vision and dental coverage

  • Life and disability insurance

  • Retirement programs (401K employer match and pension plan)

  • Wellness incentives, onsite services, a discount program and more

  • Tuition assistance for undergraduate and graduate degrees

  • Generous Paid Time Off to reenergize

  • Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.