Premera Blue Cross Customer Service Rep in Spokane, Washington

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

Looking for a fresh start in the new year? _***Now hiring for a _January 21st_ start date!*_

Are you passionate about helping others and providing a world-class expereince? As a Customer Service Representative at Premera you will do just that!

What you’ll do:

  • Improve customers’ lives by making healthcare work better

  • Answer customer's questions, clarify options and solve customers’ problems

  • Provide customer service support ensuring delivery of accurate, complete and timely information

  • Identify with the customer, act with urgency, do the right thing and work together

  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements

  • Strive for first call resolution while handling all issues with urgency, ownership and accountability* *

What you’ll bring:

  • Demonstrated ability to learn quickly and maintain knowledge and skills in order to perform to a high standard

  • Ability to multitask between multiple tools and systems and apply information and knowledge to& customer situations

  • A friendly, positive and flexible attitude with the ability to multi-task, pay attention to detail, prioritize work and work independently

  • Strong written and interpersonal communication skills with ability to articulate messages and information clearly and accurately

  • The desire to hear from the customer: “You take great care of me and made it simple and easy.”

What we offer:

  • Medical, vision and dental insurance options

  • Life and disability insurance

  • Retirement programs (Yes! This includes a pension!)

  • Workplace wellness programs

  • Time off to reenergize

  • Free parking

  • And MORE!

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Job Title: Customer Service Rep

Job ID: 11821

Location: Spokane, WA

Full/Part Time: Full-Time

Regular/Temporary: Regular

Equal employment opportunity/Affirmative action

Premera is an equal opportunity / affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, national origin, gender or gender identity, sexual orientation, age, genetic information, disability or veteran status. All staff of Premera and its subsidiary companies must demonstrate the legal right to work in the United States. Premera is an E-Verify employer.